Frequently asked questions

Okay, no problem, click to call us –> CALL US

Sure, it’s super easy!

1 – find your nearest location
2 – add a scooter to the cart
3 – pay for the first 4 weeks (no deposit needed)

We’ll send you an immediate text message with pickup instructions. Pickup yourself or send a friend. We’re open from 8am to 8pm daily

Please visit our locations page for the address and a map of the location nearest you

Immediately after you pay online we’ll send you a text message with pickup instructions. You can pick-up your knee scooter or send a friend anytime from 8am-8pm daily including weekends and holidays 

Find the location near you and you’ll be able to see exactly how many scooters are in stock. Normally we have scooters in stock and available for pick-up 7 days a week. If the indicator says “unavailable” that means they are all rented at the moment. Unfortunately, we cannot predict when the next scooter will be available

Standard models: $14.75/week
All-terrain models: $19.75/week

No deposit, 1 week minimum

Standard: fits 4’9″-6’6″, max 350 lbs
All-Terrain: fits 5’0″-6’6″, max 350 lbs

Every foot doctor and surgeon in a city where we have a location has been given a referral code.  Please contact your doctor to get this code. You can use this referral code on our website to save on your knee scooter rental. 

Yes but rentals are done 1 week at a time so it’s not a long-term commitment.  If you don’t like a particular model (standard or all-terrain) you can always return it and rent the other model (subject to availability)

No. We do NOT charge deposits as long as you give us a valid driver’s license at checkout ($100 deposit required without a driver’s license)

No. Our pries are hard coded into our rental system. We rent knee scooters week to week. Our rates are the most competitive in the USA. Details here

No, all of our rentals are cash pay (paid online via credit card)

Yes. Our knee scooters are rented one week at a time and do NOT have due dates. Our system will charge your credit/debit card on file once a week until you return your scooter. No deposit needed!

You don’t need to do anything. Starting on day 7 (1 week after your pickup date) your knee scooter will begin auto-renewing every week via your credit card on file. We make it simple for you so you can focus on healing. When your all healed up just return the scooter any day from 8am-8pm 365 days a year and we will stop charging your card each week

No, we accept major credit cards only (Visa, Mastercard, Amex, Discover)

Yes. Choose your nearest location and knee scooter model, pick up date, and pay online and it’ll be reserved for you

All-terrain models are harder to find and much more expensive to buy. Also, since they have air-filled tires they require more maintenance for us to keep in excellent condition

Standard models fit children 4’9″ and taller
All terrain models fit children over 5’0″

Note: the above specs are direct from our manufacturer. However, knee pads can be lowered an extra inch by removing the kotter pin in the seat tube.

Children: typically children 8 and older can fit a standard model (depending on their height). We do not carry models that fit children under 4’9″

Large adults: both models fit riders up to 6’6″ and a max of 350 lbs. If you are above 6’6″ or over 350 lbs we recommend a Nova Heavy Duty Big & Tall knee scooter

Yes, all of our knee scooters have large, removable baskets. You can view scooter photos online by visiting the location near you 

Yes, very much so. You shouldn’t have any issues with knee pain. The seat cushions are 2.75″ to 3″ thick

Yes. Both the seat height and handlebar height can be adjusted up or down to your comfort level. Click here for knee scooter instructions and videos

Yes, all knee scooters fold down. Instructions are here: how to fold a knee scooter for transport