Help
Live help*
12pm-6pm Mon-Fri
Help within 2 hours*
8am-12pm, 6pm-8pm Mon-Fri
8am-8pm Sat-Sun
Please leave a voicemail
*Mountain time zone
Pickups & Returns
Scooter Malfunctions
Billing
Scooter Instructions
Pickups & Returns
Your scooter doesn’t have a due date and will auto-renew weekly, via your credit card on file, until you return it.
Scooter Malfunctions
If you have a flat tire on your all-terrain knee scooter.
- Yes, I purchased damage protection
- No, I didn’t purchase damage protection
- Option 1: Buy a new 12.5×2.25 bent-valve tube on Amazon ($9) and replace yourself
Video: how to replace the tube (watch first 60 seconds) - Option 2: Take your scooter to a local bike shop to have the tube repaired ($10-$15)
- Option 3: Repair flat tire (emergencies only)
- Option 1: Buy a new 12.5×2.25 bent-valve tube on Amazon ($9) and replace yourself
If you have an issue with brakes or parking brakes
Billing
Your scooter doesn’t have a due date and will auto-renew weekly, via your credit card on file, until you return it.
Please email our office for any of the following:
- Update credit card (a secure link will be emailed to you)
- Change pickup date
- Cancel rental
- Exchange scooter
- Billing questions
- Rental receipts will be sent upon completion of your rental
Scooter Instructions
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