Help
Your scooter doesn’t have a due date and you don’t need to tell us when you plan to return it. All of our rentals are paid in full for the first 4 weeks and then after 4 weeks your scooter will auto-renew weekly, via your credit card on file, until you return it.
Under our Rent to Buy program you automatically own your scooter when you rent it for 20 weeks. If you’d like to buy your scooter before 20 weeks to receive a discounted price please click the button below to email us. We will send you a secure payment link via email and a receipt for your scooter purchase
If you have a flat tire on your all-terrain knee scooter, please follow these steps.
Yes, I bought damage protection
1. Return your scooter to your original pickup location and exchange it for another all-terrain scooter (no charge)
2. Click the button below to email us your new scooter #
No, I did not buy damage protection
You have 3 options:
1. Return your scooter to your original pickup location and exchange it for another all-terrain scooter ($25 fee)
2. Take your scooter to a local bike shop to have the tube repaired
3. Buy a new tube on Amazon and replace it yourself. Note: if must be this tube (bent-valve tube)
4. Report the flat tire and which option you chose (1, 2 or 3)
Here’s an instructional video on repairing a flat tire on an all-terrain knee scooter
REPAIR A FLAT TIRE
Here’s a short video on how to adjust knee scooter handlebar height
ADJUST HANDLEBARS
Here’s a short video on how to fold your knee scooter
FOLDING YOUR SCOOTER
Here’s a short video on how to lock/unlock your knee scooter’s parking brakes
PARKING BRAKES
Here’s a short video on how to adjust/fine tune your knee scooter’s parking brakes
ADJUSTING BRAKES
Here’s a short video on how to adjust your knee scooter’s seat (knee pad) height
ADJUST SEAT HEIGHT
Type your question or issue below and we will respond to you via email ASAP