Frequently asked questions
How do I order a scooter?
Sure, it’s super easy!
1 – find your nearest location
2 – add a scooter to the cart
3 – pay for the first 4 weeks (no deposit needed)
We’ll send you an immediate text message with pickup instructions. Pickup yourself or send a friend. We’re open from 8am to 8pm daily
What is your contact phone number?
Phone: (208) 408-1888
Email: [email protected]
SMS pickups/returns: (208) 408-1888
Where are you located?
Please visit our locations page for the address and a map of the location nearest you
How soon can I pickup a knee scooter after I order?
Immediately after you pay online we’ll send you a text message with pickup instructions. You can pick-up your knee scooter or send a friend anytime from 8am-8pm daily including weekends and holidays
Do you have knee scooters available now?
Find the location near you and you’ll be able to see exactly how many scooters are in stock. Normally we have scooters in stock and available for pick-up 7 days a week. If the indicator says “unavailable” that means they are all rented at the moment. Unfortunately, we cannot predict when the next scooter will be available
What are your rental prices?
Standard models are $59 for your first 4 weeks then $19.99/week
All-terrain models are $79 for your first 4 weeks then $26.77/week
What do your knee scooters look like (pictures)?
Standard: fits 4’9″-6’6″, max 350 lbs
All-Terrain: fits 5’0″-6’6″, max 350 lbs
How do I get my doctors discount referral code?
We have given every doctor their unique referral code which you can use on our website to save $19 off your first 4 week rental. Email us if your doctor is unable to find the code
Do I have to order online before I can try the scooter?
Yes. After you place an order and come pick up your scooter you’ll be able to try it onsite. If you’re not happy with the scooter or find that it doesn’t fit your needs we will issue you a full refund if you return it within 4 hours. Occasionally we have customers with sensitive knees or knee injuries that need special seats. If that’s the case we may be able to include a plush seat cover to see if this helps. If not, we’ll issue a refund.
Do you charge a deposit?
We do NOT charge deposits as long as you give us a valid driver’s license at checkout ($100 deposit required without a driver’s license)
Can I pay for two months in advance at the MONTHLY rate?
No. Our pries are hard coded into our rental system. For a 2 month rental you’re still saving around 50% compared to other rental companies even at our full weekly rate after 4 weeks. If you find a cheaper price let us know and your scooter rental will be FREE. Details here
Do you take insurance?
No, all of our rentals are cash pay (paid online via credit card)
Can I rent for longer than 4 weeks?
Yes. We actually don’t have due dates. Our default online order is for 4 weeks. On day 28 your scooter will begin auto-renewing every week until you return it
I'm renting a scooter and need it longer, how do I buy more time?
You don’t need to do anything. Starting on day 28 your knee scooter will begin auto-renewing every week via your credit card on file. We make it simple for you so you can focus on healing. When your all healed up just return the scooter any day from 8am-8pm 365 days a year and we will stop charging your card each week
Do you accept cash, Paypal or Venmo?
No, we accept major credit cards only (Visa, Mastercard, Amex, Discover)
Can I reserve a scooter?
Of course. Choose your nearest location and knee scooter model, pick up date, and pay online and it’ll be reserved for you
Why are all-terrain knee scooters more expensive than standard knee scooters?
All-terrain models are harder to find and much more expensive to buy. Also, since they have air-filled tires they require more maintenance for us to keep in excellent condition
Do your knee scooters fit a small child or large adult?
Standard models fit children 4’9″ and taller
All terrain models fit children over 5’0″
Typically children 8 and older can fit a standard model (depending on their height). We do not carry models that fit children under 4’9″
Large adults: both models fit riders up to 6’6″ and a max of 350 lbs
Do the knee scooters have baskets?
Yes, all of our knee scooters have large, removable baskets. You can view scooter photos online by visiting the location near you
Are the knee scooter seats comfortable?
Yes, very much so. You shouldn’t have any issues with knee pain. The seat cushions are 2.75″ to 3″ thick
Are the seats and handlebars adjustable?
Yes. Both the seat height and handlebar height can be adjusted up or down to your comfort level. Click here for knee scooter instructions and videos
Do the knee scooters fold down?
Yes, all knee scooters fold down. Instructions are here: how to fold a knee scooter for transport
I'm renting a scooter now, can I exchange it for another model?
Yes, we allow exchanges within the first 24 hours of your start date and we will issue you a full refund. You can then place a new order for your desired scooter model. Rentals older than 24 hours will need to start a new order for your desired scooter model and we will issue you a prorated refund on the first scooter. If you have additional question please email us
Do you have a RENT TO BUY program?
Yes we do! Any scooter rented for 20 weeks is yours to keep and we will send you a receipt. If you want to buy your scooter before 20 weeks and get a discounted buy-out price please email us
I really need to SPEAK WITH SOMEONE right now
Okay, no problem, click to call us –> call us
Other questions? Email us below
All locations open 8am-8pm 365 days!