Frequently asked questions
Phone: (208) 408-1888
Email: web@kneescooterusa.com
SMS pickups/returns: (208) 408-1888
Please visit our locations page for the address and a map of the location nearest you
Immediately after you pay online you can pick-up your knee scooter anytime from 8am-8pm daily including weekends and holidays
Find the location near you and you’ll be able to see exactly how many scooters are in stock. Normally we have scooters in stock and available for pick-up 7 days a week. If the indicator says “unavailable” that means they are all rented at the moment. Unfortunately, we cannot predict when the next scooter will be available
Yes. After you place an order and come pick up your scooter you’ll be able to try it onsite. If you’re not happy with the scooter or find that it doesn’t fit your needs we will issue you a full refund if you return it within 4 hours. Occasionally we have customers with sensitive knees or knee injuries that need special seats. If that’s the case we may be able to include a plush seat cover to see if this helps. If not, we’ll issue a refund.
Standard models are $40 for your first 4 weeks then $16.67/week
All-terrain models are $60 for your first 4 weeks then $25/week
We do not charge deposits
No. Our pries are hard coded into our rental system. For a 2 month rental you’re still saving around 50% compared to other rental companies even at our full weekly rate after 4 weeks. If you find a cheaper price let us know and your scooter rental will be FREE. Details here
No, all of our rentals are cash pay (paid online via credit card)
Yes. We actually don’t have due dates. Our default online order is for 4 weeks. On day 28 your scooter will begin auto-renewing every week until you return it
You don’t need to do anything. Starting on day 28 your knee scooter will begin auto-renewing every week via your credit card on file. We make it simple for you so you can focus on healing. When your all healed up just return the scooter any day from 8am-8pm 365 days a year and we will stop charging your card each week
No, we accept major credit cards only (Visa, Mastercard, Amex, Discover)
Of course. Choose your knee scooter model, pick up date, and pay online and it’ll be reserved for you
All-terrain models are harder to find and much more expensive to buy. Also, since they have air-filled tires they require more maintenance for us to keep in excellent condition
Standard models fit 4’9″ – 6’6″, max of 350 lbs
All-terrain models fit 5’0″ – 6’6″, max of 350 lbs
All Powers and Fort Collins standard and all-terrain knee scooters come with baskets. In Monument all standard models have baskets and most all-terrain models have baskets. Those that don’t have a basket come with a cup holder. You can view scooter photos by clicking the “rent now” and the location near you
Yes, very much so. You shouldn’t have any issues with knee pain. The seat cushions are 2.75″ to 3″ thick
Yes. Both the seat height and handlebar height can be adjusted up or down to your comfort level. Click here for knee scooter instructions and videos
Yes, all knee scooters fold down. Instructions are here: how to fold a knee scooter for transport
Yes, we allow exchanges within the first 24 hours of your start date and we will issue you a full refund. You can then place a new order for your desired scooter model. Rentals older than 24 hours will need to start a new order for your desired scooter model. However, we may be able to provide you with a coupon code at checkout by emailing us a web@kneescooterusa.com
You can cancel your scooter at any time before 8pm on your scheduled pickup date to receive a full refund by emailing us at web@kneescooterusa.com. We cannot issue refunds after 8pm on your pickup date as it affects reservations for other customers as well as our inventory management system
